Stated above

Product features
- Microwave-safe for quick reheats
- Dishwasher-safe for easy cleaning
- Vibrant, long-lasting print on glossy ceramic
- Available in 11oz size
- Lead- and BPA-free with comfortable C-handle

Care instructions
- Clean in dishwasher or wash by hand with warm water and dish soap

Refund & Return Policy

Last Updated: [Insert Date]

Thank you for shopping with [Your Store Name].

Because our products are made to order, we encourage customers to review product descriptions, sizing information, and order details carefully before completing a purchase.

Please read our policy below regarding returns, refunds, replacements, and damaged items.

📦 Made-To-Order Products

All products are produced specifically for each order.

For this reason, we generally do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Incorrect color selection

• Buyer’s remorse

• Accidental orders

Please review all order details carefully before checkout.

✅ Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged

• Defective

• Misprinted

• Incorrect

Please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the problem

• Clear photos showing the issue

After review, we may offer:

• A replacement product

• A refund

• Another appropriate resolution

🔄 Order Changes & Cancellations

Orders enter production shortly after purchase.

Because of this, we cannot guarantee changes or cancellations once an order has been submitted.

If you need assistance, please contact us as soon as possible after placing your order.

📍 Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the order has already been produced or shipped, additional shipping charges may apply to resend the order.

📦 Lost Packages

If your package appears lost in transit, please contact us.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

💳 Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Depending on your financial institution, refunds may take several business days to appear in your account after processing.

🚫 Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Custom products

• Personalized products

• Made-to-order products

• Clearance or final-sale items (if applicable)

⚖️ Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Customers may be entitled to additional rights depending on their country, state, or region.

📧 Need Help?

If you have any questions regarding your order or this policy, please contact us:

Business Name: [Your Store Name]

Email: [Your Support Email]

We aim to respond to all inquiries within 24–48 business hours.

Our Commitment

We want every customer to have a positive experience.

If there is ever an issue with your order, please reach out to us and we will do our best to make it right.